In 2010, Angel Eyes over Texas was founded to “Watch (CPS) while others can’t.“. They tracked all handbook changes on their blog www.aeovrt.org providing caseworkers, attorneys, advocates and other stakeholders quick easy access to the monthly changes starting in 2011. Their post reflecting the most recent changes is located here.
An effective handbook must contain both policy and procedures. It appears that a huge chuck of procedures were stripped away with this revision greatly reducing its effectiveness as a field manual. Case work is primarily field work. Field workers need to be able to work independent of direct supervision, therefore they need ready reference materials; preferably updated real time.
These changes were made with intent to simplify and improve efficiency while claiming to improve transparency and accountability have in fact done just the opposite.
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