Protecting kids: Is more reporting necessarily better?

A recent audit of Philadelphia’s child welfare system found significant flaws in the functioning of the child abuse hotline designed to receive the reports. This audit found excessive waiting times, unanswered calls and over 100,000 calls to the Department of Human Services that did not lead to the generation of reports or further investigations, and their content is undocumented. Auditor Eugene DePasquale cautioned that “any single one of those calls could have led to a life or death situation for a child.”

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