Each year, about 3.4 million calls are made to these state-run phone lines. Tragically, only a fraction of these calls are made by trained professionals reporting actual abuse or neglect. The others are made, often anonymously, by people who don’t know what constitutes abuse (or, more nefariously, by those who want to punish the parent). But because child protective service agencies are required to act, these calls can result in innocent parents losing their kids, tangling families in a complicated system.
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