Legally Kidnapped

Shattering Your Child Welfare Delusions Since 2007

Wednesday, August 25, 2010

I finally got a response from iTunes, regarding the fraudulent crap I was dealing with since Sunday,

As I said before, these people are as useless as the tits on a bull.

Subject: Re: Your iTunes Store Request Regarding; Follow-up: 117320627

To prevent further purchasing, your account has been disabled your account and have disallowed your payment card from being used on the iTunes Store. Please note that you can enable your iTunes Store account in the future by providing specific information to iTunes Store support, as described at the end of this email.

I see you already contacted PayPal and I urge you to continue to work with them to resolution and inquire about canceling the card or account and removing the unauthorized transactions. You should also ask them to launch an investigation into the security of your account. Under the circumstances the iTunes Store cannot reverse the charges for those purchases without chargeback orders from your card issuer.

strongly recommend you change your account password immediately. Changing the password will help to prevent anyone else from using your iTunes Store account to place orders without your knowledge. To increase the security of your account I highly recommend that you follow the suggestions outlined in the following article:

iTunes Store: Best practices for protecting the security of your account

If you wish, you can also remove your payment information from the iTunes Store as follows:

1) Open iTunes and sign in to the iTunes Store.
2) Select "View My Account" from the Store menu.
3) Enter your password and click the View Account button.
4) Click the Edit Payment Information button.
5) Select "None" as the payment type.
6) Click the Done button at the bottom of the page.

If you suspect you are the victim of identity theft, consider following these recommendations:

- Contact the fraud departments of any consumer reporting company to place a fraud alert on your credit report.

- Close the accounts that you believe have been used without your knowledge.

If you would like your iTunes Store account to be enabled, please reply to this email with the following information:

1) The billing address listed on the account, and

2) One of the following:

- the last four digits of the payment card used for your iTunes Store account
- the order number of your most recent purchase
- the name of any item you've purchased using this account

I will use the information you provide to investigate the possibility of enabling your account. Please note this investigation could take several days.

Again, I apologize for the inconvenience. Have a great day.


iTunes Store Customer Support

Please Note: I work Tues-Sat, 8-5PM CT

Thank you for allowing me the opportunity to assist you. You may receive an AppleCare survey email; any feedback you provide would be greatly appreciated.


  1. Anonymous12:46 PM

    LK read the comments at this site. The issue is with PayPal's system and doesn't just effect Apple. Are you certain they used your iTunes account or did they create a new one and use Apple's PayPal link to charge your account? Apple has just suspended all PayPal cards according to another report.

  2. I'm pretty sure it was through iTunes. I was able to protect myself and block all of the transactions. It happened on a Sunday, and although the bank was closed, my bank offers 24-7 customer support. I was thus able to block the transactions prior to them hitting my bank account.

    Both PayPal and my bank were wonderful to deal with through this, and I incurred no losses to my account. The block was complementary because I had never used it before.

    My real issue is with iTunes customer service.


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